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Keendai -- Terms of Service

Effective date: 2026-05-05 Last updated: 2026-05-05

These Terms of Service ("Terms") govern your access to and use of the Keendai service ("Service"), provided by Keendai ("Keendai", "we", "us", "our"), a service operated by H2Op, located at 2160 Barranca Parkway #1210, Irvine, CA 92606, United States.

By accessing or using the Service, you ("Customer", "you") agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Keendai is a software-as-a-service platform for B2B lead generation. The Service mines public business signals from sources including Google Maps, YouTube, Reddit, scraped websites, jobs boards, and ads libraries; ranks prospects against your specified ideal customer profile (ICP); enriches contact data via partner integrations or Customer-supplied API credentials; and delivers ranked, scored prospect lists to your chosen export destination.

Keendai does NOT send cold email on your behalf. Keendai does NOT guarantee any specific outcomes from prospects (replies, meetings, closed deals).

2. Account, eligibility, and access

2.1 Eligibility

You must be at least 18 years old, legally able to enter contracts under United States law, and not located in or accessing the Service from a country subject to United States embargo or sanctions.

2.2 Account creation

You agree to provide accurate, complete, and up-to-date account information. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

2.3 Workspace

A workspace is the primary unit of access in the Service. The user who creates the workspace is the workspace owner. The owner may invite additional users with assigned roles (admin, member). The owner is responsible for all activity within the workspace, including all subscription charges and all use by invited users.

2.4 Geographic scope

The Service is offered solely to Customers and end-prospects in the United States. The Service is not designed for, and you may not use the Service to target, prospects located in the European Union, United Kingdom, or any jurisdiction with cold-email restrictions analogous to GDPR. Customer is solely responsible for compliance with applicable laws in their jurisdiction.

3. Subscription, billing, and refunds

3.1 Tiers

The Service is offered in subscription tiers (Free, Starter, Pro, Scale) with monthly lead allocations. Tier features and lead allocations are described on the Service's pricing page and may be updated; updates apply prospectively.

3.2 Free tier

The Free tier is offered at no cost with a limited monthly lead allocation. Use of the Free tier is subject to all terms herein. Keendai may modify, limit, or discontinue the Free tier at any time with reasonable notice.

3.3 Paid subscriptions

Paid subscriptions are billed monthly in advance via Stripe. Annual prepay is offered at a discount when available. Charges are non-refundable except as required by law or as expressly provided in these Terms.

3.4 Cancellation

You may cancel your paid subscription at any time. Upon cancellation:

  • Your subscription remains active through the end of the current billing period
  • No prorated refund is issued
  • Workspace data remains accessible in read-only mode for 30 days
  • After 30 days, the workspace and all its data may be deleted
  • Free tier access remains available unless terminated for cause

3.5 Tier changes

You may upgrade or downgrade your tier at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.

3.6 Failed payment

If a charge fails, Keendai will attempt re-billing per Stripe's standard retry schedule. If unsuccessful after 14 days, the workspace is downgraded to Free tier with no data loss for 30 days, after which deletion may proceed.

4. Customer data and ownership

4.1 Customer data

"Customer Data" means data, files, content, and information uploaded to or generated by your use of the Service, including saved searches, exported lead lists, and any custom configuration. Customer retains all right, title, and interest in Customer Data.

4.2 License to Keendai

You grant Keendai a limited, non-exclusive, worldwide license to host, process, copy, transmit, and display Customer Data solely as necessary to provide the Service to you, to maintain and improve the Service, and to comply with legal obligations.

4.3 Lead data sourcing

Keendai mines lead data from publicly available sources and from third-party data providers (notably Apollo and Hunter) under either a Keendai partner license OR Customer-supplied API credentials ("BYOK"). Lead data delivered to Customer is for Customer's first-contact outreach use only. Customer agrees:

  • Not to redistribute, resell, or relicense raw lead data to any third party
  • To comply with all applicable laws when using lead data, including CAN-SPAM, TCPA, and CCPA
  • To respect prospect opt-out, do-not-contact, and unsubscribe requests
  • To honor the terms of service of any data provider whose API credentials Customer brings to the Service (BYOK)

4.4 Data retention

Customer Data is retained while the workspace is active. Upon cancellation, Customer Data is retained in read-only mode for 30 days, then permanently deleted. Customer may export all Customer Data via CSV at any time during the active period and the 30-day grace.

5. Bring-your-own-keys (BYOK)

If Customer provides API credentials for third-party services (Apollo, Hunter, CRM integrations, etc.):

  • Credentials are stored in Google Cloud Secret Manager with encryption at rest
  • Keendai uses credentials only to perform Customer-initiated operations
  • Keendai never logs, exposes, or shares credentials with third parties
  • Customer is solely responsible for the costs incurred on Customer's third-party accounts via the BYOK integration
  • Customer is solely responsible for compliance with the third-party provider's terms of service
  • Customer may revoke credentials at any time via the workspace settings

6. Acceptable use

You agree not to:

  • Use the Service to target consumer (B2C) prospects, only B2B
  • Use the Service to send spam, phishing, or fraudulent messages
  • Use the Service to target prospects in jurisdictions excluded by Section 2.4
  • Reverse-engineer, decompile, or attempt to derive the source code of the Service
  • Resell, sublicense, or redistribute access to the Service or to lead data obtained through it
  • Bypass rate limits, lead caps, or technical access controls
  • Use the Service in violation of any applicable law
  • Upload malicious code, attempt unauthorized access, or interfere with Service operation
  • Scrape Keendai's interface or extract Service data outside of supported export mechanisms
  • Use the Service to harass, defame, or harm any individual

Violation of acceptable use is grounds for immediate termination without refund.

7. Service availability

Keendai targets 99.9% uptime for paid tiers but does not guarantee continuous availability. Scheduled maintenance, third-party API outages, force majeure, or security responses may cause downtime. No service-level credits or refunds are issued for downtime under these Terms unless expressly provided in a separate Master Service Agreement.

8. Intellectual property

8.1 Keendai IP

Keendai retains all right, title, and interest in the Service, including all software, algorithms, scoring methodology, signal definitions, marketing materials, and the Keendai brand. Nothing in these Terms grants Customer ownership of Keendai IP.

8.2 Feedback

If Customer provides feedback, suggestions, or feature requests, Keendai may use such feedback without restriction or compensation.

9. Privacy

Use of the Service is also governed by the Keendai Privacy Policy, which is incorporated into these Terms by reference.

10. Third-party services

The Service integrates with third-party services (Apollo, Hunter, Google APIs, Stripe, Vertex AI, Cloudflare, etc.). Customer's use of these services may be subject to the third party's own terms. Keendai is not responsible for third-party services or their availability.

11. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF DATA.

Keendai does not warrant:

  • That lead data will produce any particular outreach outcome (replies, meetings, or sales)
  • That lead data is free of inaccuracies or out-of-date information
  • That the Service will be uninterrupted or error-free
  • That any specific signal source will always be available

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEENDAI'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY CUSTOMER TO KEENDAI IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100).

KEENDAI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

Customer agrees to indemnify, defend, and hold Keendai harmless from any third-party claim arising out of (a) Customer's misuse of the Service, (b) Customer's violation of applicable law, (c) Customer's outreach to prospects (including any CAN-SPAM, TCPA, or CCPA claim), or (d) Customer's breach of these Terms.

14. Termination

14.1 By Customer

Customer may terminate by canceling the workspace at any time, subject to Section 3.4.

14.2 By Keendai

Keendai may terminate or suspend the Service for any of: violation of these Terms, non-payment, fraudulent activity, court order, or to comply with law. Termination for cause does not entitle Customer to a refund.

14.3 Effect of termination

On termination, Customer's access to the Service ends. Customer Data is handled per Section 4.4. Survival: Sections 4 (data ownership), 8 (IP), 11-13 (warranties, liability, indemnification), 15-17 (governing law, disputes, miscellaneous) survive termination.

15. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws principles.

16. Dispute resolution

16.1 Informal resolution

Before filing a formal claim, the parties will attempt to resolve disputes through good-faith negotiation for at least 30 days.

16.2 Exclusive jurisdiction

Any unresolved dispute will be brought exclusively in the state or federal courts located in Orange County, California, and the parties consent to the personal jurisdiction of those courts. Each party bears its own costs unless the court orders otherwise.

16.3 Class-action waiver

The parties waive the right to participate in any class action or class-wide proceeding.

16.4 Injunctive relief

Either party may seek injunctive relief in the courts identified in Section 16.2 for misuse of confidential information or IP at any time, including before completing the informal-resolution period in Section 16.1.

17. Miscellaneous

17.1 Entire agreement

These Terms, together with the Privacy Policy and any executed Master Service Agreement, constitute the entire agreement.

17.2 Modifications

Keendai may update these Terms with at least 30 days' notice via email or in-product notification. Continued use after the effective date of an update constitutes acceptance.

17.3 Assignment

Customer may not assign these Terms without Keendai's written consent. Keendai may assign in connection with a merger, acquisition, or sale of substantially all assets.

17.4 Severability

If any provision is held unenforceable, the remaining provisions remain in effect.

17.5 No waiver

Failure to enforce a provision is not a waiver.

17.6 Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, war, government action, internet outages, third-party service failures, etc.).

17.7 Notices

Notices to Keendai: legal@keendai.com. Notices to Customer: the email associated with the workspace owner.

17.8 Contact

For questions about these Terms: legal@keendai.com

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